Salon Policy

Service Selection: Please clearly specify the service you wish to receive.
Allergies and Reactions: Notify staff if you have allergies to chemicals or substances before beginning any treatment.
Feedback and Communication: During your service, provide feedback or comments so staff can cater to your requirements effectively.
Concerns: Notify staff or the salon manager immediately about any concerns related to the salon, staff, or service.
Infections or Reactions: Inform staff immediately if you suspect any infection or abnormal reaction during or after your treatment.
Child Supervision: Children under 7 years old must be accompanied by an adult at all times. Hera Nail and Spa will not be held liable for any accidents involving children during your visit.
Personal Belongings: We are not responsible for the loss of personal belongings during your treatment.
Refusal of Service: We reserve the right to refuse service to customers who:
- Fail to adhere to salon policies.
- Use abusive language or display threatening behavior.
- Pose a risk to themselves or others.

Arrive on time for appointments.
If you are more than 10 minutes late, your appointment may need to be rescheduled.
Salon delays due to service overruns may occur; we appreciate your understanding.
Notify the salon at least 24-48 hours in advance to cancel an appointment to avoid late cancellation charges.

Traditional polish services are not guaranteed.
Enhancements and gel polish manicures are guaranteed for 72 hours. If chipping or lifting occurs within this period, schedule a free repair.

Report any issues via phone, text, or email.
Arrange repairs for breakages or tears within 3 days; corner breaks will incur a fee.
The salon is not responsible for damages beyond 72 hours caused by improper care.